Support
Help when you need it.
Find setup guidance, common checks, and the right contact for your point-of-sale solution. Clear resources cover everyday questions. Email us when an issue needs a person.
Support topics
Getting started
Tell Sphere how and where you take payments. The recommendation follows that, not a catalogue of every device.
Device setup
Use the guide supplied with the confirmed device. Step-by-step instructions for named models are added only after that device is approved.
Connectivity
Check the network the device is meant to use, then the account status. If it still fails, email [email protected].
Transactions and refunds
The transaction record sits with the Clover device and account.
Settlement questions
Settlement is typically processed on a same-day basis. Settlement timing and deposits are with the payments provider on the account, not with Sphere.
Clover account access
Account sign-in, users, and permissions are managed in the merchant’s Clover account.
Apps and compatibility
An app is available only when it is compatible with the setup. Sphere does not list independent software vendors until that is confirmed.
Contact and escalation
If the issue needs another party, Sphere directs it through the appropriate support channel. That is a referral of the problem, not a promise to manage every step of the fix.